Privacy Policy

1. Introduction and Scope

Welcome to ezyspin. We are committed to protecting the privacy and security of our users in Malaysia. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our platform.

This policy applies exclusively to the services provided on this website. It does not apply to third-party websites or external services you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party sites you encounter.

2. Personal Information We Collect

We collect information necessary to provide a secure and efficient gaming experience:

Account and Identity Data

Information such as your name, username, date of birth, and contact details used to create and maintain your account.

Verification Documents

Copies of identity documents provided during the KYC (Know Your Customer) process to prevent fraud and verify legal age.

Payment Data

Transaction records and payment method details used to facilitate deposits and withdrawals in MYR.

Gaming and Transaction Activity

Logs of games played, betting history, win/loss records, and deposit/withdrawal frequency to detect unusual patterns.

Technical Data

IP addresses, browser types, device identifiers, and operating system details to ensure site compatibility and security.

Communication Records

Records of your interactions with our support team to resolve inquiries and improve service.

3. How We Collect Data

We gather information through three primary channels:

• Directly from You: Information you provide during registration, identity verification, and when contacting support.
• Automatically: Technical data collected through cookies and system logs as you navigate our website.
• Partner Service Providers: Data received from our partner payment processors and identity verification services to validate transactions and user status.

4. Why We Use Data

Your data is used for the following essential purposes:

• Account Management: To register, manage, and secure your user profile.
• Financial Transactions: To process deposits and facilitate fast payouts of winnings.
• Verification: To confirm your identity and ensure you meet the minimum age requirements.
• Security and Fraud Prevention: To detect multi-accounting, prevent money laundering, and safeguard against cyber threats.
• Personalization: To customize the content and offers displayed on your dashboard.
• Legal Obligations: To comply with regulatory requirements applicable to gaming operators in Malaysia.
• Marketing: To send promotions and updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

• Technical and Service Providers: Partners who provide payment processing, KYC verification, and hosting services.
• Legal Authorities: When required by applicable law or to respond to valid legal requests from government agencies.

6. How We Protect Data

We employ robust security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
• Access Control: Internal access to sensitive data is strictly limited to authorized personnel based on the principle of least privilege.
• Payment Isolation: Payment data is handled through secure channels and is not stored in an unencrypted format on our primary servers.
• Monitoring: We continuously monitor our systems for suspicious activity to prevent unauthorized access.

7. Cookies and Tracking

We use cookies to improve your experience and maintain site security. For a detailed explanation of how we use tracking technologies and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You have the following rights regarding your personal data:

• Access and Correction: You may request to view or update your personal information via your account settings or support.
• Deletion and Portability: You may request the deletion of your account or the transfer of your data.
• Objection and Withdrawal: You can object to specific data processing or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on this site. Note that we may be required to retain certain data after account closure to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we keep the necessary data for the period required by applicable law in Malaysia to meet legal, auditing, and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, that account will be closed immediately, and any remaining funds will be handled according to our terms.

Parents or guardians who believe a minor has created an account may report this to us through our support channels.

11. Cross-Border Transfers

To ensure the best service, some of our technical providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during transfer and storage.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly.

13. Contact Us